Delivery information & charges

United Kingdom (England, Scotland & Wales)

We ship UK orders with:

  • DHL Parcel UK.
  • For certain London postcodes we use a local eco-friendly courier called Packfleet.

Standard Delivery:

  • We are currently offering FREE UK Mainland delivery on orders from £25 and over.
  • For orders under £25, delivery will be charged at £4.95.
  • You should expect to receive your items 1-2 working days after your order.
  • Remote postcodes in the Scottish Highlands or islands detached from the mainland should expect to receive their items 2-3 working days after your order.
  • Our standard deliveries are made during normal business hours, Monday to Friday.
  • To ensure prompt delivery, someone must be present to sign for the parcel.

Guaranteed AM Delivery:

  • For an additional £6.50 we will upgrade your order with DHL so it will be delivered before Midday.
  • Please note: you should expect to receive your items 1-2 working days after your order, before Midday on the day of delivery.
  • To ensure prompt delivery, someone must be present to sign for the parcel.

Tracking:

  • You will receive tracking information via Jim and Tonic or the courier via email and/or SMS if you input your contact details during the checkout process.

International Orders:

    Find out more information on our International Shipping page

      Punctuality of Service

      Please note that we are unable to guarantee the punctuality of service provided by our delivery couriers, particularly during spells of difficult weather conditions or extreme pressure on the courier network. If your shipment is delivered unacceptably late after having been collected from us on time by our courier, we will try to secure a refund or voucher where appropriate.

      Damaged Parcels

      We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender. You should then contact us to inform us so we can dispatch you a replacement order as soon as possible, or issue you a refund.